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Our Newsletter

Shipping & Returns

Returns Policy

We stand by our products 100%, and they are carefully packaged and inspected to insure your order is accurately filled prior to leaving our facility.  You may return new items within 7 days of delivery for a full refund or exchange of product less any shipping and handling charges.  We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  Freight for returns made for any other reason is to be paid by you, and we must receive and inspect the product prior to issuing a refund or replacement.  Refunds will be net of any expenses we incur filling the original order, including shipping, packaging, credit card/payment fees, etc.   

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.  Returned product should be mostly unused. 

Supplementality reserves the right to cancel or otherwise not honor any order for any reason whatsoever.  We will notify you by email of any cancellations, concurrently with refunding any monies due as a result of the cancellation/non-fulfillment of the order.


Orders will typically be processed within one business day. For out of stock items, please allow an additional two to four business days for processing. We will attempt to contact you if there are any issues or questions on your order.  If we are unable to fill your order for some reason and are not able to contact you, we will issue a refund to you.

Delivery time to your shipping address can take from one to nine days depending on the level of service you select and your location. Shipping & handling costs are included in the price of the product for ground/non-expedited shipments within the continental United States and increase for expedited speed of delivery. You will see the actual charge during the checkout process and may make changes prior to completing your purchase.

While we can ship to virtually any address in the world, there are restrictions on some products, and some products cannot be shipped to international destinations.  Any duties, import taxes or other fees are the responsibility of the buyer.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for most items we sell are weight-based and depending on the carrier may be rounded up to the next full pound based on their particular policies.